This Privacy Policy explains exactly what personal data bat93 collects from players in Pakistan and around the world, how that data is used, who it may be shared with, how long it is retained, and what rights you hold over it. bat93 is committed to handling your personal information with transparency, integrity, and appropriate technical safeguards.
bat93 is an internationally licensed online casino and sports betting platform. References to "bat93", "we", "us", or "our" in this Privacy Policy refer to the bat93 platform and its operating entity, which acts as the data controller in respect of all personal data collected through the bat93 website and associated services.
bat93 is accessible at bat93.com and provides gaming services including cricket and PSL betting, live casino, slots, card games, and other wagering products denominated in Pakistani Rupees (PKR) to eligible players. Our primary service language is English, and our platform is specifically designed to serve Pakistani players across cities including Karachi, Lahore, Islamabad, Faisalabad, and beyond.
Data Controller: bat93 (operating entity) is the data controller for all personal data processed in connection with your bat93 Account and use of our services. If you have questions about how your data is handled, please contact us at the details provided in Section 15 of this Policy.
This Privacy Policy applies to all personal data collected and processed by bat93 in connection with:
This Policy does not apply to third-party websites, services, or applications that may be linked to or from the bat93 platform. bat93 is not responsible for the privacy practices of any third party. Please refer to Section 13 for more detail on third-party links.
bat93 collects personal data through several channels, including information you provide directly, information generated automatically through your use of the platform, and information received from third parties such as payment processors and identity verification providers.
Minimum Data Principle: bat93 collects only the personal data that is genuinely necessary for the purposes described in this Policy. We do not collect data speculatively or beyond what is required to provide our services safely, legally, and responsibly.
bat93 uses your personal data for the purposes set out in the table below. Each use is matched to the legal basis under which it is carried out, as described further in Section 5.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Registration data, device data | Contract performance |
| Identity verification (KYC) | CNIC/passport, proof of address | Legal obligation |
| Processing deposits and withdrawals | Financial data, KYC data | Contract performance |
| Providing gaming services | Account data, usage data | Contract performance |
| AML and fraud prevention | Financial data, identity data, behavioural data | Legal obligation / Legitimate interest |
| Responsible gaming monitoring | Betting history, usage data, responsible gaming preferences | Legal obligation / Legitimate interest |
| Customer support | Account data, support communications | Contract performance / Legitimate interest |
| Promotional communications (where opted in) | Contact details, gaming preferences | Consent |
| Platform security and abuse prevention | Device data, IP address, behavioural data | Legitimate interest |
| Legal compliance and regulatory reporting | All applicable data categories | Legal obligation |
bat93 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by our AML or fraud detection obligations, in which case affected players will be notified where legally permissible.
bat93 processes your personal data on one or more of the following legal bases, as applicable to each specific processing activity:
bat93 does not sell, rent, or trade your personal data to any third party for their independent commercial purposes. bat93 shares your personal data only in the following circumstances:
bat93 engages carefully selected third-party service providers who process personal data on our behalf and under our instruction, including: payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, Visa, Mastercard), identity verification and KYC providers, fraud detection and AML screening services, cloud hosting and infrastructure providers, and customer support platform providers. All such providers are bound by data processing agreements requiring them to protect your data to a standard consistent with this Policy.
bat93 may be required to disclose personal data to regulatory authorities, gaming licensing bodies, law enforcement agencies, or courts of competent jurisdiction where required by Applicable Law or a valid legal order. Such disclosures are made only to the extent required and will not be preceded by notice to the affected player where applicable law prohibits such notice (for example, in the context of active AML investigations).
In the event that bat93's operating entity undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by bat93 may be transferred to the successor entity as part of that transaction. Affected players will be notified of any such transfer and of any material changes to this Privacy Policy arising from it.
We Do Not Sell Your Data: bat93 will never sell, lease, or broker your personal data to advertisers, data brokers, or any third party for their own independent commercial use. Your data is used solely to provide, secure, and improve bat93's services to you.
bat93 uses cookies and similar tracking technologies on its platform for essential operational, security, and analytical purposes. The categories of cookies used by bat93 are as follows:
bat93 does not deploy third-party advertising or behavioural profiling cookies for external marketing purposes. You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging in to or using the bat93 platform.
bat93 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods driven by regulatory requirements:
Following the expiry of the applicable retention period, bat93 will securely delete or anonymise your personal data in a manner that prevents reconstruction. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and analytical purposes without further notice.
bat93 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key measures include:
Your Role in Security: bat93 strongly encourages all players — whether in Karachi, Lahore, Islamabad, or elsewhere — to enable two-factor authentication on their bat93 Account, use a unique strong password, and never share account credentials with anyone. bat93 will never ask for your password through any communication channel.
As an individual whose personal data is processed by bat93, you hold a number of rights in respect of that data. bat93 is committed to honouring these rights in a timely and transparent manner. Your rights are summarised below:
Request a copy of the personal data bat93 holds about you, along with information about how it is processed.
Request correction of inaccurate or incomplete personal data held in your bat93 Account or our records.
Request deletion of your personal data where it is no longer necessary, subject to our legal retention obligations.
Request that bat93 restrict processing of your data in certain circumstances, such as while a rectification request is pending.
Request your personal data in a structured, machine-readable format for transfer to another controller, where technically feasible.
Object to processing carried out on the basis of legitimate interest, including direct marketing communications at any time.
Withdraw any previously given consent (such as for marketing emails) at any time without affecting prior processing.
Request human review of any significant automated decision made about you, such as an AML-triggered account restriction.
To exercise any of these rights, please contact bat93 at the details in Section 15. bat93 will respond to all verified rights requests within 30 days of receipt. Where a request is complex or involves a high volume of data, bat93 may extend this period by a further 60 days with prior notice. bat93 does not charge a fee for standard rights requests.
bat93 may need to verify your identity before processing a rights request, to ensure that personal data is not disclosed to or acted upon by an unauthorised party. This verification step is a security measure taken in your interest and does not constitute a refusal of your request.
The bat93 platform is strictly intended for adults aged 21 years and over. bat93 does not knowingly collect, store, or process personal data belonging to any person under the age of 21. Age verification is a mandatory step in the bat93 KYC process, and registration is not completed until age has been confirmed.
If bat93 becomes aware that personal data has been collected from a person under the age of 21 — whether through a failure of the age verification process, misrepresentation by the individual, or any other means — bat93 will immediately close the associated account, delete the data collected, and where applicable return any funds deposited in accordance with our regulatory obligations.
If You Believe a Minor Has Registered: If you have reason to believe that a person under the age of 21 has created a bat93 Account, please notify bat93 immediately at the contact details in Section 15. We take underage gambling extremely seriously and will act on any such report without delay.
bat93 operates as an internationally licensed platform and, as a consequence, some personal data may be processed in jurisdictions outside Pakistan. This may occur in connection with bat93's cloud hosting infrastructure, identity verification providers, or payment processing partners who operate data centres in multiple countries.
Where personal data is transferred outside Pakistan to a jurisdiction that does not provide an equivalent level of data protection, bat93 will implement appropriate safeguards to protect your data, including:
By creating a bat93 Account and using our services, you acknowledge that your personal data may be transferred, stored, and processed internationally as described in this section, subject to the safeguards outlined above.
The bat93 platform may contain references to or connections with third-party services, including payment providers such as JazzCash and EasyPaisa. When you access a third-party service from within the bat93 platform, you leave bat93's data environment and the third party's own privacy policy and data practices apply.
bat93 is not responsible for the privacy policies, data practices, or content of any third-party service. bat93 recommends that you review the privacy policy of any third-party service before providing your personal data to that service. bat93's Privacy Policy governs only the data collected and processed by bat93 within the bat93 platform.
bat93 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. Where an update is material — meaning it significantly affects your rights or the way your data is processed — bat93 will notify registered players via email or platform notification prior to the change taking effect.
The effective date of the current version of this Policy is stated at the top of this document. We encourage you to review this Policy periodically to stay informed about how bat93 protects your personal data. Your continued use of the bat93 platform after the effective date of any updated Policy constitutes your acknowledgement of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data bat93 holds about you, please contact bat93's privacy team through the following channel:
Email (plain text — not a clickable link): [email protected]
Please include "Privacy Request" or "Data Rights Request" in the subject line of your message so that it is routed to the appropriate team. bat93 aims to respond to all privacy-related enquiries within five business days. Complex requests, such as full subject access requests, will be completed within 30 days of identity verification.
Responsible Gaming & Privacy: If your privacy enquiry relates to responsible gaming data — for example, a self-exclusion record, session history, or deposit limit log — please indicate this clearly in your message. These requests are handled with priority and full confidentiality by bat93's dedicated responsible gaming team.
Privacy at a Glance
These highlights summarise the most important aspects of how bat93 protects your personal data. They do not replace the full Policy — please read all sections above in full.
All data in transit between your device and bat93 is protected by TLS encryption. Sensitive personal and financial data stored on bat93's servers is encrypted at rest using AES-256 grade security, keeping your PKR wallet and identity details fully protected.
bat93 does not sell, rent, or trade your personal data to advertisers, data brokers, or any third party for their independent commercial use. Your information is used solely to deliver and improve bat93's services to you — nothing else, full stop.
bat93 enforces a strict 21+ age restriction. Age is verified as part of the mandatory KYC process. bat93 does not knowingly collect or retain personal data from individuals under 21, and any account found to belong to an underage person is closed immediately.
Every bat93 player holds rights of access, rectification, erasure, portability, and objection over their personal data. You can exercise these rights at any time by contacting bat93 support. Verified requests are actioned within 30 days with no fee charged.
bat93 operates transaction monitoring and fraud detection in fulfilment of its obligations under its international gaming licence. These measures protect all players on the platform and support bat93's commitment to operating a clean, safe, and compliant gaming environment.
bat93 retains personal data only for as long as legally required or operationally necessary — typically five years post account closure for KYC and financial records. After retention periods expire, data is securely deleted or anonymised per our documented data lifecycle policy.
Have a question about how bat93 handles your data? Our support team is available 24/7 in English. You can also explore bat93's full casino and sports betting platform or review our other policies below.
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